Pam Hartley Talks Business In The Daniel Island News

Check out our Agency Principal, Pam Hartley, in the Daniel Island News! The Daniel Island News asked our fearless leader to share lessons from her first job and this is what she said.

“My first job was as the Drive-thru booth money collector/order taker at McDonald’s (drive-thru booths were brand new in 1984)! I was 16 years old and asked my dad to buy me a pair of $125 boots. He told me I needed to get a job and earn my own money. So the next week I got my worker’s permit and got a job. I bought those boots with my first paycheck!

McDonald’s was a leader at that time in customer service and they had an extensive training program. I learned a great deal about up-selling and cross-selling (would you like fries with that?), being courteous to customers and on-the-job organization and multi-tasking skills. That first job taught me to honor my commitments, follow procedures, be on time and to always serve my customers with a smile- all skills that still apply to this day.”

We are grateful to learn great lessons like these from our leader, Pam! As always, we are taking notes!