Rapport is an essential skill that every customer facing employee needs for your business to thrive. Rapport is foundation of the extraordinary service you provide to your customers. What is rapport exactly? Think about it: ever instantly feel like you’ve known someone for years after one conversation?
The fast food industry has mastered the up sell. Use this technique to increase revenues without adding additional marketing expense. Every customer interaction provides an up sell opportunity. So it’s essential that you provide training to your staff to maximize every customer point of contact to grow
A business exists to create a customer. -Peter F. Drucker
Imagine if your customers handed you a list of their service expectations before an interaction with a frontline employee began. What specifically would that list contain? Our Customer Serve US 101 list gives you a few basics to consider: I want to feel important Pay attention to
When someone asks you, "So,what do you do?", how do you respond? Think about it. Do you just 'describe' your position? Or worse yet, do you say, "I'm a yoga teacher at XYZ Yoga"? When you're asked this question, you've got about 30-seconds to inspire, entice
We just love this service! It's called Send Out Cards. Imagine personalizing a greeting card or postcard for every person you meet - business or personal. You can use your own photos, logos, and handwriting to send out a personal follow up message that truly
~ Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion. ~Jack Welch
Innovative outdoor lighting delivers impressive curb appeal, undeniable beauty, an extra level of security and adds value to your property – instantly. After almost two decades of designing and installing landscape lighting in the Low Country, Moonlighting Landscape Lighting Systems of Charleston, SC has earned an unparalleled reputation
We're excited to introduce you to BT Customs, offering a full line of suspension lifts, accessories and wheels to "pump up your truck"! BT Customs is an official Pro Comp distributor, offering customization and personalization packages that fit your lifestyle! For more information, log onto: www.btcustoms.com or
Appreciation Marketing - How to Achieve Greatness Through Gratitude (Paperback) by Tommy Wyatt (Author), Curtis Lewsey (Author) Excerpt from the back of the book…. “Today we live in a “Google” world. Whatever product or service that you provide can be found online for cheaper in less than