We manage many social media pages for our clients, which involves communicating daily - and often by the hour - with their fans and customers. We occasionally run into a disgruntled or unsatisfied customer who is passionate enough about their situation to communicate it on
We've previously discussed the importance of having your website optimized for search engines. SEO makes it not only easier for potential customers to find your website through search engines, but it also helps communicate the services and products of your business that you especially want
Yelp.com, a user-generated review site, just announced that it has reached its 20 millionth review milestone. Unlike other websites that feature check-in capabilities (such as Foursquare or Facebook), Yelp has stood out for its dynamic reviews. Users can write about and rate their favorite (and not
